| Title | KULTURA PONAŠANJA U RADNOM OKRUŽENJU |
| Author | Antonija Mesić |
| Mentor(s) | Ivana Vidak (thesis advisor)
|
| Abstract | Društveni život čovjeka bio bi nezamisliv bez komunikacije s drugim ljudima. Komunikacija predstavlja proces dijeljenja informacija između dvije ili više osoba, preko izabranog kanala prijenosa i mora biti shvaćena od strane primatelja. Glavni cilj i svrha rada je razumijevanje komunikacije i kulture ponašanja unutar radnog okruženja. Za uspješnu komunikaciju je važno da pošiljatelj u potpunosti i točno emitira svoje zamisli i osjećaje, a primatelj pravilno interpretira poruku. Jedan od prioriteta poslovnog čovjeka je koristiti komunikaciju sa svrhom poboljšanja uspješnosti u poslovanju. Sudionici komunikacije moraju poznavati jezik (njegove verbalne i neverbalne elemente), imati interakcijske vještine (prema različitim komunikacijskim situacijama odabrati prikladan oblik interakcije) te imati kulturno znanje. Komunikacijske vještine pripadaju vještinama od velike važnosti, a uključuju pažljivo slušanje, neverbalnu komunikaciju, sposobnost kontrole stresom u kriznim situacijama te prepoznavanje i razumijevanje vlastitih osjećaja i osjećaja sugovornika. Poslovna kultura je od velike važnosti za djelotvornu komunikaciju jer je svaka komunikacija kulturno nabijena i simbolička, a svi se postupci, uključujući komunikacijske zadatke, provode u kulturnom kontekstu. Važan segment poslovne kulture svake radne sredine čini poslovni bonton sastavljen od različitih modela ponašanja koji pomažu ljudima da strukturiraju svoj svakodnevni poslovni život. Pravila poslovnog ponašanja počivaju na tradiciji, toleranciji i ljubaznosti jer svaki radni ambijent predstavlja svojevrsnu kulturnu zajednicu koja ima svoje navike i pravila. Unutar radnog okruženja, uz korištenje poslovnog bontona, pravilno je koristiti i kodeks poslovnog ponašanja zaposlenika koji sadrži poslovne principe o osobnoj odgovornosti, poslovnom ponašanju i nedozvoljenim radnjama zaposlenika kako bi se utvrdilo prihvatljivo ponašanje unutar radnog okruženja. |
| Keywords | communication etiquette culture commercial conduct |
| Parallel title (English) | THE CULTURE OF CONDUCT IN WORKING ENVIRONMENT |
| Granter | Virovitica College |
| Place | Virovitica |
| State | Croatia |
| Scientific field, discipline, subdiscipline | SOCIAL SCIENCES
Economics
|
| Study programme type | professional |
| Study level | undergraduate |
| Study programme | Management; specializations in: Management in Computer Sciences, Management in Rural Tourism |
| Study specialization | Management in Computer Sciences |
| Academic title abbreviation | bacc.oec. |
| Genre | undergraduate thesis |
| Language | Croatian |
| Defense date | 2017-09-19 |
| Parallel abstract (English) | Human social life would be unimaginable without communication with other people. Communication is a process of sharing information between two or more people, through chosen transport channel and the need to be understood by the receiver. The main goal and the purpose of this work is understanding the communication and behavioral culture in the working environment. For successful communication, it is important that the sender completely and exactly transmits ideas and feelings so that the message could be understood in the right way. One of businessman's priority is using communication to improve business dealings. Communication participants need to know the language (verbal and non-verbal elements), to have interaction skills (choosing the right way of interaction in various communication situations) and to have cultural knowledge. Communication skills belong to a set of skills of great importance and include compassionate listening, nonverbal communication, the capability to control stress in crisis situations and recognition and understanding your own and other speakers' feelings. Business culture is an important part of effective communication because every communication is cultural charged and symbolic and every action, including communication tasks, happen in a cultural context. The important segment of business culture, in every working environment, is business etiquette composed of various modelled behaviours that help people to structure their daily business life. Commercial conduct rules are based on tradition, tolerance, and kindness because every working environment represents a cultural community with own habits and rules. Within a working environment, besides business etiquette, it is also right to use commercial conduct codex that contains business principles about personal liability, commercial conduct, and unduly actions, to improve acceptable behavior in the working environment. |
| Parallel keywords (Croatian) | komunikacija bonton kultura poslovno ponašanje |
| Resource type | text |
| Access condition | Access restricted to students and staff of home institution |
| Terms of use |  |
| URN:NBN | https://urn.nsk.hr/urn:nbn:hr:165:776549 |
