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THE CULTURE OF CONDUCT IN WORKING ENVIRONMENT
Antonija Mesić (2017)
Virovitica College
Cite this document

Mesić, A. (2017). KULTURA PONAŠANJA U RADNOM OKRUŽENJU (Undergraduate thesis). Retrieved from https://urn.nsk.hr/urn:nbn:hr:165:776549

Mesić, Antonija. "KULTURA PONAŠANJA U RADNOM OKRUŽENJU." Undergraduate thesis, Virovitica College, 2017. https://urn.nsk.hr/urn:nbn:hr:165:776549

Mesić, Antonija. "KULTURA PONAŠANJA U RADNOM OKRUŽENJU." Undergraduate thesis, Virovitica College, 2017. https://urn.nsk.hr/urn:nbn:hr:165:776549

Mesić, A. (2017). 'KULTURA PONAŠANJA U RADNOM OKRUŽENJU', Undergraduate thesis, Virovitica College, accessed 08 December 2019, https://urn.nsk.hr/urn:nbn:hr:165:776549

Mesić A. KULTURA PONAŠANJA U RADNOM OKRUŽENJU [Undergraduate thesis]. Virovitica: Virovitica College; 2017 [cited 2019 December 08] Available at: https://urn.nsk.hr/urn:nbn:hr:165:776549

A. Mesić, "KULTURA PONAŠANJA U RADNOM OKRUŽENJU", Undergraduate thesis, Virovitica College, Virovitica, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:165:776549

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Metadata
TitleKULTURA PONAŠANJA U RADNOM OKRUŽENJU
Title (english)THE CULTURE OF CONDUCT IN WORKING ENVIRONMENT
AuthorAntonija Mesić
MentorIvana Vidak (mentor)
GranterVirovitica College
Virovitica
Defense date and country2017-09-19, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Društveni život čovjeka bio bi nezamisliv bez komunikacije s drugim ljudima. Komunikacija predstavlja proces dijeljenja informacija između dvije ili više osoba, preko izabranog kanala prijenosa i mora biti shvaćena od strane primatelja. Glavni cilj i svrha rada je razumijevanje komunikacije i kulture ponašanja unutar radnog okruženja. Za uspješnu komunikaciju je važno da pošiljatelj u potpunosti i točno emitira svoje zamisli i osjećaje, a primatelj pravilno interpretira poruku. Jedan od prioriteta poslovnog čovjeka je koristiti komunikaciju sa svrhom poboljšanja uspješnosti u poslovanju. Sudionici komunikacije moraju poznavati jezik (njegove verbalne i neverbalne elemente), imati interakcijske vještine (prema različitim komunikacijskim situacijama odabrati prikladan oblik interakcije) te imati kulturno znanje. Komunikacijske vještine pripadaju vještinama od velike važnosti, a uključuju pažljivo slušanje, neverbalnu komunikaciju, sposobnost kontrole stresom u kriznim situacijama te prepoznavanje i razumijevanje vlastitih osjećaja i osjećaja sugovornika. Poslovna kultura je od velike važnosti za djelotvornu komunikaciju jer je svaka komunikacija kulturno nabijena i simbolička, a svi se postupci, uključujući komunikacijske zadatke, provode u kulturnom kontekstu. Važan segment poslovne kulture svake radne sredine čini poslovni bonton sastavljen od različitih modela ponašanja koji pomažu ljudima da strukturiraju svoj svakodnevni poslovni život. Pravila poslovnog ponašanja počivaju na tradiciji, toleranciji i ljubaznosti jer svaki radni ambijent predstavlja svojevrsnu kulturnu zajednicu koja ima svoje navike i pravila. Unutar radnog okruženja, uz korištenje poslovnog bontona, pravilno je koristiti i kodeks poslovnog ponašanja zaposlenika koji sadrži poslovne principe o osobnoj odgovornosti, poslovnom ponašanju i nedozvoljenim radnjama zaposlenika kako bi se utvrdilo prihvatljivo ponašanje unutar radnog okruženja.
Abstract (english)
Human social life would be unimaginable without communication with other people. Communication is a process of sharing information between two or more people, through chosen transport channel and the need to be understood by the receiver. The main goal and the purpose of this work is understanding the communication and behavioral culture in the working environment. For successful communication, it is important that the sender completely and exactly transmits ideas and feelings so that the message could be understood in the right way. One of businessman's priority is using communication to improve business dealings. Communication participants need to know the language (verbal and non-verbal elements), to have interaction skills (choosing the right way of interaction in various communication situations) and to have cultural knowledge. Communication skills belong to a set of skills of great importance and include compassionate listening, nonverbal communication, the capability to control stress in crisis situations and recognition and understanding your own and other speakers' feelings. Business culture is an important part of effective communication because every communication is cultural charged and symbolic and every action, including communication tasks, happen in a cultural context. The important segment of business culture, in every working environment, is business etiquette composed of various modelled behaviours that help people to structure their daily business life. Commercial conduct rules are based on tradition, tolerance, and kindness because every working environment represents a cultural community with own habits and rules. Within a working environment, besides business etiquette, it is also right to use commercial conduct codex that contains business principles about personal liability, commercial conduct, and unduly actions, to improve acceptable behavior in the working environment.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:165:776549
Study programmeTitle: Management; specializations in: Management in Computer Sciences, Management in Rural Tourism
Course: Management in Computer Sciences
Study programme type: professional
Study level: undergraduate
Academic / professional title: stručni/a prvostupnik/ prvostupnica (baccalaureus/ baccalaurea) ekonomije (stručni/a prvostupnik/ prvostupnica (baccalaureus/ baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of usehttp://rightsstatements.org/vocab/InC/1.0/
Created on2017-10-23 09:38:59